Privacy policy
This policy explains what personal information Auto Parts Australia collects, why we collect it, and what we do with it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Order information: name, delivery and billing address, email address and phone number.
- Vehicle information you give us for a fitment check, such as a registration number or VIN.
- Account information if you create an account, including your order history.
- Technical information collected automatically, such as IP address, browser type and the pages you visit on this site.
Payment information
Card details are entered directly with our payment provider and are not stored on our servers. We receive confirmation that a payment succeeded, along with a masked reference, and nothing more.
TO CONFIRM: the payment provider name, once a gateway is connected
Why we collect it
To process and deliver your order, to answer fitment and support enquiries, to handle returns and warranty claims, to meet our tax and consumer law obligations, and to keep the site working and secure.
Who we share it with
We share only what is needed, with freight carriers to deliver your order, with our payment provider to take payment, and with service providers who host and maintain this website. We do not sell your personal information.
Marketing
We only send marketing email if you have opted in, and every message carries an unsubscribe link. You can opt out at any time without affecting your ability to order.
Cookies
This site uses cookies to keep your cart contents between pages, to keep you signed in, and to understand how the site is used. You can block cookies in your browser, but the cart and checkout will not work correctly without them.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us to make a request.
Complaints
If you believe we have mishandled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. The current version is always the one published on this page.
TO CONFIRM: privacy contact email and postal address for requests and complaints